Common questions
About fit, independence, and what to expect.
Where do you work?
illawarra.ai is based in Wollongong. I work in person with businesses in the Illawarra and Greater Sydney, and online with businesses across New South Wales and Australia.
Do we need an existing AI strategy?
No. We can begin with the decision, concern, opportunity, or workflow in front of you. The first step is to make the current state visible and decide what is worth pursuing.
Are you tied to particular AI providers?
No. I work provider-neutrally. The business outcome, information, constraints, and people involved should guide the choice of provider, assistant, local model, harness, or supporting system.
What's the difference between the two services?
Strategy and safe use helps you see how AI is being used, set priorities, and agree simple rules. Implementation support takes one chosen opportunity through tool and supplier decisions, a small trial, and a clear result. They're separate services, but they work best together.
What happens in the first conversation?
Bring one AI question and explain the current decision, concern, opportunity, or workflow. We'll work out what matters, what a useful next step could be, and whether I can help. You'll hear from me directly.